Privacy Policy

This policy explains how we collect and use information on this platform.

Last updated: 26 February 2026

Who we are

We provide a platform for Neuro counsellors and therapists to create profiles and receive enquiries from users. This Privacy Policy explains what we collect, why we collect it, and how it is handled.

Information we collect

Counsellor profile information

When a counsellor creates or updates a profile, we collect information that is displayed on the profile and used to help users understand the counsellor’s background and services, such as:

  • Name and professional title
  • Practice or service details
  • Licences, registrations, and awarding bodies
  • Qualifications, accreditations, and relevant certifications
  • Professional awards (if provided)
  • Contact and location details provided for the profile

Enquiries and messages

If a user sends an enquiry through the platform, we store the enquiry content and related details so the counsellor or therapist can read and respond within the app. This may include the message text and any contact details the user chooses to include.

Analytics and technical data

We collect basic technical information to understand how the platform is used, improve reliability, and monitor performance.

  • IP addresses may be collected for analytics but are stored in a hashed form.
  • Device and browser information (for example, browser type and operating system)
  • Usage events (for example, page views and feature usage)

How we use your information

  • To create and display counsellor profiles
  • To allow users to make enquiries and allow therapists to read enquiries in the app
  • To provide, maintain, and improve the platform
  • To monitor security and prevent misuse
  • To understand usage trends using analytics (including hashed IP data)

What we do not use your information for

We do not sell personal information. Profile data is used to support the profile and service discovery experience and for operating the platform.

Sharing your information

We only share information in limited situations:

  • With other users: counsellor profile details are visible as part of the platform.
  • With service providers: trusted providers may process data on our behalf for hosting, analytics, and security.
  • For legal reasons: if required to comply with the law or protect rights, safety, and security.

Data retention

We keep profile information for as long as the counsellor maintains an account or as needed to operate the service. Enquiries are stored so therapists can read them within the app and may be retained while accounts remain active, unless deletion is requested where applicable.

Security

We use reasonable technical and organisational measures to protect information. No system is completely secure, but we work to prevent unauthorised access, disclosure, and misuse.

Your rights and choices

  • Request access to your information
  • Request corrections to profile details
  • Request deletion where applicable
  • Object to or restrict certain processing where applicable

Contact

If you have questions about this Privacy Policy or want to make a request, contact us using the support details provided in the app or on our website.

This page is provided for general information and should be reviewed to ensure it matches your exact product behaviour and legal requirements.

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